Returns & Refunds

Airjo Coffee Roasters is proud to offer our customers specialty grade coffee and a range of quality complimentary products. Our returns policy is valid for 14 days from the date of purchase, so please ensure you contact us within that period with any issues or concerns about your order. If the product you receive is incorrect, the wrong grind or defective, we are happy to offer a replacement or refund as per the options in this Customer Return Form.

If we made a mistake...

If you made a mistake....

If the postie made a mistake....

If there is something else wrong, we are committed to helping.

All applicable refunds will be processed within 7 days of approval.